How to raise concerns and how we resolve them.
We aim to resolve concerns quickly, fairly and informally wherever possible. Most issues can be resolved through open and respectful conversation with the relevant volunteer or leader.
If you have a concern about a young person, activity, event or volunteer, please speak to the relevant Section Leader in the first instance.
They will listen, investigate where needed, and work with you to resolve the issue.
If the issue cannot be resolved at section level, or if the concern involves a leader directly, you should contact the Group Scout Leader (GSL).
The GSL oversees all sections and is responsible for ensuring that concerns are handled appropriately and in line with Scout Association policy.
If you feel your concern has not been resolved, you may escalate it to the District Commissioner (DC). The DC is responsible for ensuring that all Scout Groups in the district operate safely and effectively.
Formal complaints follow The Scout Association’s official complaints procedure. This ensures fairness, transparency and proper documentation.
Formal complaints may be appropriate when:
Safeguarding concerns must be reported immediately to the Group Scout Leader or directly to the Scouts UK Safeguarding Team.
These concerns are handled under a separate, confidential process.
We are committed to treating all concerns seriously, responding respectfully, and ensuring that every young person and volunteer is safe, supported and heard.